Job Description
Join our award-winning call center team in Richmond, VA! We're urgently hiring dynamic Customer Service Representatives for immediate start positions. No experience required – full training provided! Enjoy competitive pay, comprehensive benefits, and a supportive work environment. If you're a people person with exceptional communication skills and a drive to succeed, apply today and start your career journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently while maintaining high satisfaction
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics including call time and quality
- Collaborate with team members to improve service delivery
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience preferred
- Strong verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in fast-paced environment
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening