Job Description
Join our award-winning team as a Customer Service Representative in Cleveland! We're urgently seeking motivated individuals to deliver exceptional support to our valued clients. This is your opportunity to launch a rewarding career with competitive compensation, comprehensive benefits, and a supportive work environment. Immediate start available for qualified candidates ready to make an impact.
Why Join Us?
• Competitive hourly wages + performance bonuses
• Full benefits package (medical/dental/vision)
• Paid training and career advancement opportunities
• Modern downtown Cleveland workspace
• Flexible scheduling options
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism and empathy
- Resolve product inquiries, billing issues, and service disruptions efficiently
- Document interactions in CRM systems with 100% accuracy
- Collaborate with technical teams to resolve complex customer escalations
- Meet/exceed monthly performance metrics (CSAT, AHT, FCR)
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience (call center or retail)
- Exceptional verbal/written communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Must pass background check and drug screening
- Available for flexible shifts including evenings/weekends