Job Description
Join our dynamic team at Pacific Customer Solutions as a Customer Service Representative in Seattle! We're urgently hiring professionals to deliver exceptional support experiences. This full-time role offers immediate start for motivated individuals passionate about resolving customer inquiries with speed and empathy. Enjoy competitive pay, comprehensive benefits, and a collaborative work environment in downtown Seattle. Perfect for those seeking rapid career growth in customer service excellence.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and live chat
- Resolve billing, technical, and product issues with first-contact resolution
- Document interactions in CRM systems while maintaining accuracy
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed quality metrics and customer satisfaction targets
- Participate in ongoing training to enhance product knowledge
Qualifications
- Minimum 1 year customer service experience
- Strong problem-solving and conflict resolution skills
- Proficiency with CRM software (Salesforce preferred)
- Excellent written and verbal communication abilities
- Ability to work flexible shifts including evenings/weekends
- High school diploma or equivalent required
- Proficient in Microsoft Office suite