Job Description
Join Our Growing Team in New York, NY!
Are you a dedicated professional seeking an immediate start with a dynamic company? Apex Support Solutions is looking for a charismatic and resilient Part-Time Customer Service Representative to join our high-performing call center team.
In this pivotal role, you will serve as the primary point of contact for our valued clients, ensuring their inquiries are resolved efficiently and their satisfaction remains paramount. We offer a competitive salary, comprehensive training, and a supportive environment where your growth matters.
Why Apply?
- Immediate Start Available: Begin your career journey within days.
- Flexible Scheduling: Part-time hours tailored to your lifestyle.
- Competitive Compensation: Earn $18.00 - $22.00 per hour.
Responsibilities
- Handle inbound and outbound calls with a focus on customer satisfaction and retention.
- Resolve customer inquiries, complaints, and issues using available resources.
- Accurately document all customer interactions and account details in the CRM system.
- Identify upsell and cross-sell opportunities to contribute to revenue growth.
- Collaborate with the team to maintain high service quality metrics and KPIs.
- Stay updated on product knowledge and policy changes to provide accurate information.
Qualifications
- High school diploma or equivalent required.
- Previous call center or customer service experience is preferred but not mandatory.
- Excellent verbal communication and active listening skills.
- Proficiency in typing and navigating computer systems quickly.
- A positive attitude and the ability to remain calm under pressure.
- Reliable internet connection and home office setup for remote or hybrid options.