Job Description
Join our award-winning Long Beach call center team and make an immediate impact! Pacific Connect Solutions is seeking energetic Customer Service Representatives to join our dynamic client support team. We offer competitive pay, comprehensive benefits, and a supportive environment where your career growth is prioritized. Perfect for those ready to start immediately!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing inquiries, technical issues, and service concerns
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution rate)
- Collaborate with team members to improve service processes
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Strong typing skills (40+ WPM)
- Proficient with CRM software (Salesforce experience a plus)
- Excellent communication and active listening skills
- Ability to work flexible shifts including weekends
- Positive attitude under pressure