Job Description
Join our dynamic team at Capital Connect Solutions and become the voice of excellence in customer service! We're seeking passionate individuals to deliver exceptional support experiences in the heart of the DC Metro area. As a key member of our client success team, you'll drive satisfaction through meaningful interactions while advancing your career in a supportive, growth-oriented environment. Immediate start available!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve complex issues using CRM systems and knowledge bases while maintaining SLAs
- Collaborate with cross-functional teams to address escalated concerns
- Document interactions accurately and maintain detailed case records
- Proactively identify opportunities to improve customer experiences
- Participate in continuous training to enhance product knowledge
Qualifications
- Minimum 1 year customer service experience in high-volume environments
- Proficiency with CRM platforms (Salesforce/Zendesk preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced digital/voice channels
- Strong problem-solving abilities with attention to detail
- High school diploma or equivalent; college degree preferred
- Available for flexible shifts including evenings/weekends