Job Description
Join our award-winning team at Apex Solutions Group as a Customer Service Representative and make an immediate impact! We're seeking passionate individuals to deliver exceptional customer experiences for our Fortune 500 clients. This temporary-to-full-time role offers competitive pay, comprehensive training, and the chance to build your career in one of America's most dynamic cities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing issues, product questions, and service disruptions efficiently
- Document interactions in CRM systems with 100% accuracy
- Collaborate with technical teams to resolve complex customer escalations
- Meet/exceed performance metrics including CSAT scores and resolution times
- Participate in continuous improvement initiatives for customer workflows
Qualifications
- Minimum 1 year customer service experience in a high-volume environment
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to navigate multiple systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Available for flexible scheduling including evenings/weekends
- High school diploma or equivalent required