Job Description
Are you a people person looking for an immediate start? We are seeking a dedicated and energetic Customer Service Representative to join our growing team in Jacksonville, FL. We offer a dynamic work environment, comprehensive training, and clear pathways for career advancement.
In this role, you will be the first point of contact for our valued customers, ensuring their inquiries are resolved efficiently and professionally. If you are ready to jumpstart your career in a supportive team, apply today!
Why Join Us?
- Competitive hourly pay ($18.00 - $22.00)
- Health, dental, and vision insurance
- Flexible scheduling options
- Professional development and advancement opportunities
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and live chat with a focus on quality and speed.
- Resolve customer complaints, questions, and issues using patience, empathy, and problem-solving skills.
- Provide accurate information regarding our products, services, and company policies to ensure customer satisfaction.
- Document all customer interactions and transactions accurately in our CRM software.
- Collaborate with team members and department supervisors to address complex customer needs.
- Identify and escalate priority issues to management when necessary.
- Maintain a professional and positive demeanor while representing the company brand.
Qualifications
- High school diploma or GED is required; some college is a plus.
- Previous customer service experience is preferred but not required for this entry-level position.
- Excellent verbal and written communication skills.
- Proficiency in using computers and navigating CRM software (training provided).
- Strong problem-solving abilities and a proactive attitude.
- Ability to work in a fast-paced, high-volume call center environment.
- Must be eligible to work in the United States without sponsorship.