Job Description
Are you a people person looking for an immediate opportunity? TechNova Solutions is hiring a dynamic Customer Service Representative to join our growing team in Oklahoma City. This is an Immediate Start position designed for individuals ready to hit the ground running.
In this role, you will serve as the first point of contact for our clients, providing exceptional support and resolving inquiries with professionalism and empathy. We pride ourselves on a modern work culture, competitive benefits, and a team that values your contributions. If you are ready to advance your career in customer support, we want to hear from you today.
Responsibilities
- Handle Inquiries: Respond to customer questions via phone, email, and live chat with a focus on accuracy and speed.
- Resolve Issues: Troubleshoot customer problems and provide effective solutions to ensure high satisfaction rates.
- Documentation: Maintain accurate and up-to-date records of all customer interactions and transactions in our CRM system.
- Product Knowledge: Stay informed about our products and services to provide accurate information to clients.
- Team Collaboration: Work closely with sales and technical departments to escalate complex issues and improve processes.
- Feedback Collection: Gather customer feedback and relay it to management to help improve service quality.
Qualifications
- Education: High school diploma or GED required.
- Experience: Previous customer service experience is preferred, but we are willing to train motivated candidates for immediate starts.
- Communication: Excellent verbal and written communication skills with a friendly, professional tone.
- Technical Skills: Proficient in using computers and navigating web-based platforms.
- Problem Solving: Strong ability to think critically and resolve conflicts calmly.
- Availability: Must be available to work a flexible schedule, including evenings and weekends.