Job Description
Join our award-winning customer service team and make an immediate impact! We're seeking passionate individuals for fully remote Customer Service Representative positions in Baltimore, MD and North Carolina. Enjoy flexible scheduling, competitive pay, and comprehensive training while delivering exceptional support to our global clientele. This is your opportunity to launch your career with a forward-thinking company that values work-life balance and professional growth.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing, technical, and product-related issues efficiently
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with technical teams to resolve complex customer escalations
- Meet/exceed performance metrics including CSAT scores and resolution times
- Identify upsell opportunities and promote additional services
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in remote or hybrid settings
- Exceptional verbal/written communication skills with strong empathy
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and MS Office
- Ability to troubleshoot technical issues independently
- Reliable high-speed internet and quiet home office environment
- Flexibility to work evenings/weekends based on business needs
- Proven problem-solving and conflict resolution abilities