Job Description
Are you a proactive problem-solver looking for a rewarding career with immediate opportunities?
Join NorthStar Contact Solutions, a leading provider of premium customer support services. We are currently seeking dedicated individuals to join our team in our state-of-the-art facility in Seattle, WA. We pride ourselves on our modern work environment, comprehensive benefits package, and a culture that values every team member.
As a Customer Service Representative, you will be the face of our brand, ensuring our clients receive the highest quality support. We offer competitive pay, on-the-job training, and clear pathways for career advancement.
Why Choose NorthStar?
- Immediate Start: Start building your career within days.
- Competitive Pay: $18.00 - $25.00 per hour based on experience.
- Benefits: Medical, Dental, Vision, and 401(k) available after 90 days.
- Modern Environment: Clean, air-conditioned, and ergonomically designed workspace.
Responsibilities
- Handle High-Volume Inbound & Outbound Calls: Assist customers with inquiries, account information, and issue resolution in a professional and timely manner.
- Resolve Customer Issues: Utilize active listening and problem-solving skills to address complaints and escalate complex issues to the appropriate department when necessary.
- Maintain Accurate Records: Document all customer interactions, transactions, and feedback accurately within our CRM software.
- Process Transactions: Perform data entry, order processing, and account management tasks with a high degree of precision.
- Upsell & Cross-Sell: Identify opportunities to offer additional products or services that meet the customer's needs.
- Adhere to Policies: Follow all call center scripts, compliance regulations, and company policies strictly.
- Team Collaboration: Communicate effectively with supervisors and team members to ensure operational excellence.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree preferred.
- Experience: Previous experience in a customer service or call center environment is a plus but not required (comprehensive training provided).
- Communication Skills: Excellent verbal communication skills with a clear, articulate, and professional phone voice.
- Technical Proficiency: Basic computer literacy and typing speed of at least 40 WPM.
- Professionalism: Ability to maintain composure under pressure and handle difficult situations with empathy.
- Availability: Must be available to work full-time, including weekends and holidays as needed.
- Local Candidates: Must be willing and able to commute to our Seattle facility.