Job Description
Join our award-winning customer support team in Jacksonville and start making an immediate impact! We're seeking passionate individuals to deliver exceptional experiences for our growing client base. Enjoy competitive pay, comprehensive benefits, and a supportive work environment designed for success.
As a key member of our frontline team, you'll resolve inquiries, build customer loyalty, and contribute to our company's mission of excellence. No experience necessary – we provide full training!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues efficiently
- Document interactions in CRM systems with 100% accuracy
- Collaborate with technical teams to escalate complex issues
- Maintain customer satisfaction scores above 95%
- Participate in ongoing training and process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience preferred
- Proficient in Microsoft Office and CRM platforms
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexible availability including weekends/holidays