Job Description
Are you ready to launch a successful career in customer service?
Apex Support Solutions is seeking a dedicated Customer Service Representative to join our growing team in Jacksonville, FL. We believe in investing in our people, which is why we offer comprehensive paid training to ensure you have the skills and confidence to excel.
In this role, you will be the voice of our brand, helping our customers resolve inquiries, process requests, and enjoy a seamless experience with our products and services. If you are a natural problem-solver with a friendly demeanor, we want to hear from you!
Why Choose Us?
- Competitive Pay: $18.00 - $22.00 per hour.
- Paid Training: No experience required – we teach you everything.
- Growth Opportunities: Clear paths for career advancement.
- Modern Environment: Work in a supportive, collaborative culture.
Responsibilities
- Manage high-volume customer interactions via phone, email, and chat with patience and professionalism.
- Resolve customer inquiries, complaints, and issues efficiently to ensure high satisfaction.
- Accurately enter and update customer information into our CRM systems.
- Document all customer interactions and actions taken in detail.
- Identify opportunities to upsell or cross-sell products and services to meet company targets.
- Collaborate with team leads and other departments to resolve complex account issues.
- Maintain a thorough understanding of company products and policies.
Qualifications
- High school diploma or equivalent (GED) required.
- Previous customer service experience is a plus, but not mandatory.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a calm demeanor under pressure.
- Basic computer proficiency and typing skills.
- Reliable internet connection and home office setup (if remote).
- Ability to work flexible shifts, including weekends and holidays.