Job Description
Are you a people-person looking to launch a rewarding career in customer support? Apex Support Solutions is seeking a dedicated Customer Service Representative to join our growing team in Jacksonville, Florida.
We believe in investing in our employees. That's why we offer comprehensive paid training to ensure you have the tools and knowledge to succeed. Whether you are an experienced professional or just starting out, we want to hear from you.
Why Join Us?
- Competitive hourly wage ($16 - $22/hr).
- Full benefits package (Medical, Dental, Vision).
- Paid training and on-the-job support.
- Clear advancement opportunities.
- Modern, collaborative work environment.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy.
- Resolve customer complaints and issues efficiently while adhering to company policies.
- Update customer records in CRM systems accurately and in a timely manner.
- Assist in training new hires and share best practices with the team.
- Collaborate with other departments to ensure seamless service delivery.
- Meet daily and monthly performance metrics and KPIs.
Qualifications
- High school diploma or equivalent required; Associate's degree preferred.
- Previous customer service experience is a plus, but we provide paid training for the right candidates.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency with Microsoft Office Suite and computer navigation.
- Ability to work in a fast-paced, high-volume call center environment.