Job Description
Are you a people person looking to make a real impact? Nexus Support Group is excited to announce that we are currently hiring Customer Service Representatives in Louisville, KY. We are seeking motivated individuals to join our dynamic team and help us deliver exceptional support to our clients. If you are ready to start a rewarding career with a company that values your growth, apply today!
Responsibilities
- Answer high-volume inbound and outbound customer inquiries via phone, email, and live chat with professionalism and empathy.
- Resolve customer complaints and issues efficiently while maintaining a positive brand image.
- Accurately document all customer interactions and transactions in our CRM database.
- Provide detailed product and service information to assist customers in making informed decisions.
- Collaborate with cross-functional teams to improve service processes and customer satisfaction.
- Adhere to all company policies, quality standards, and compliance regulations.
Qualifications
- High school diploma or GED is required; Associate degree preferred.
- Previous experience in customer service or call center environments is a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficient in computer usage and basic software applications.
- Ability to multitask and work effectively in a fast-paced team environment.