Job Description
Are you a natural problem solver who thrives in a dynamic environment? River City Support Services is seeking a highly motivated Customer Service Representative to join our growing team in Kansas City. We pride ourselves on delivering exceptional support to our clients and are looking for someone who embodies our core values of empathy, integrity, and excellence.
In this role, you will be the first point of contact for our valued customers, ensuring their inquiries are resolved efficiently and professionally. We offer a competitive benefits package, including health insurance, a generous PTO policy, and opportunities for career advancement within the company.
In this role, you will be the first point of contact for our valued customers, ensuring their inquiries are resolved efficiently and professionally. We offer a competitive benefits package, including health insurance, a generous PTO policy, and opportunities for career advancement within the company.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and live chat.
- Resolve customer issues and complaints with a focus on high-quality service and rapid resolution.
- Accurately document all customer interactions and account information in our CRM system.
- Assist customers with product information, order tracking, and troubleshooting technical issues.
- Collaborate with internal teams to escalate complex issues and ensure customer satisfaction.
- Maintain a positive and professional demeanor under pressure during peak call times.
Qualifications
- High school diploma or equivalent required; Associate's degree preferred.
- Proven experience in customer service, call center, or retail environments.
- Excellent verbal and written communication skills with a clear and friendly phone voice.
- Strong computer literacy, including proficiency in Microsoft Office Suite and CRM software.
- The ability to multitask, prioritize, and manage time effectively.
- A valid driver's license and reliable transportation are required.