Job Description
Are you a people-person looking for a rewarding career?
Horizon Contact Solutions is currently hiring Customer Service Representatives in Long Beach, CA. We are looking for motivated individuals to join our dynamic team and provide top-tier support to our clients.
We pride ourselves on offering a supportive work environment, competitive pay, and comprehensive paid training for all new hires. If you are ready to start a stable, full-time career with growth opportunities, we want to hear from you.
What We Offer:
- Competitive salary ($18.00 - $22.00/hr)
- Complete paid training program
- Full-time hours with benefits (Medical, Dental, Vision)
- Career advancement opportunities
- Modern office environment in Long Beach
Responsibilities
- Resolve Inquiries: Handle incoming customer calls and emails professionally to resolve issues and answer questions efficiently.
- Customer Support: Assist customers with product information, account management, and troubleshooting technical difficulties.
- Documentation: Accurately log customer interactions and feedback into the CRM database.
- Problem Solving: Analyze customer concerns and provide effective solutions or escalate to supervisors when necessary.
- Process Improvement: Identify trends in customer feedback and suggest improvements to service protocols.
- Team Collaboration: Work closely with team leads and other departments to ensure a seamless customer experience.
- Adherence: Follow all company scripts, policies, and quality assurance standards during every interaction.
Qualifications
- Education: High school diploma or equivalent required.
- Experience: Previous customer service experience is a plus, but not required (we train you!).
- Communication: Excellent verbal and written communication skills with a polite and professional tone.
- Computer Skills: Basic computer literacy and ability to navigate web-based software quickly.
- Attitude: A positive, patient, and empathetic approach to customer interactions.
- Availability: Ability to work full-time hours, including some weekends or evenings as needed.