Job Description
Join our award-winning customer service team and become the voice of our brand! We're seeking passionate Customer Service Representatives in Louisville, KY to deliver exceptional experiences to our clients. This immediate hire opportunity offers competitive pay, comprehensive benefits, and career growth potential in a dynamic, supportive environment.
As a CSR, you'll handle inbound inquiries, resolve issues efficiently, and build lasting customer relationships. We provide paid training, flexible scheduling, and a collaborative culture that values your contributions. Ready to start your journey with us?
Responsibilities
- Manage high-volume inbound calls and digital communications with professionalism
- Resolve customer inquiries regarding products, services, and policies
- Document interactions accurately in CRM systems (Salesforce, Zendesk)
- Collaborate with cross-functional teams to escalate complex issues
- Maintain customer satisfaction metrics (CSAT, FCR)
- Adhere to compliance protocols and security guidelines
- Contribute to process improvement initiatives
Qualifications
- 1+ years customer service experience or relevant internship
- Exceptional verbal/written communication skills
- Proficiency with CRM software and MS Office Suite
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent (college degree preferred)
- Ability to work flexible shifts including evenings/weekends
- Typing speed of 45+ WPM
- Positive attitude and resilience under pressure