Job Description
Join our award-winning customer experience team at Nexus Solutions Group! We're hosting a exclusive hiring event for talented Customer Service Representatives in Louisville, KY. This is your opportunity to launch a rewarding career with a company that values growth, innovation, and employee development. Enjoy competitive compensation, comprehensive benefits, and a supportive work environment designed for success.
As a key member of our client support division, you'll deliver exceptional service to our diverse customer base while building lasting relationships. Our training program ensures you'll master all necessary skills, and our advancement opportunities offer clear paths to leadership roles. Don't miss this chance to become part of Louisville's premier customer service team!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve customer concerns with empathy and efficiency while maintaining service standards
- Document interactions accurately in CRM systems and escalate complex issues appropriately
- Collaborate with cross-functional teams to improve customer experience workflows
- Meet/exceed key performance metrics including CSAT and resolution rates
- Actively contribute to process improvement initiatives
- Participate in ongoing training and development opportunities
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Proficiency with CRM software and Microsoft Office suite
- Ability to work flexible shifts including weekends
- Positive attitude with proven teamwork capabilities
- Louisville residency required for this position