Job Description
Join Memphis's premier customer service team at our exclusive hiring event! Global Connect Solutions is seeking passionate individuals to deliver exceptional support experiences in our state-of-the-art downtown facility. Enjoy competitive pay, comprehensive benefits, and rapid advancement opportunities in a dynamic, team-oriented environment. Perfect for career changers and experienced professionals alike – no experience necessary, training provided!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Participate in ongoing training and development programs
- Upsell products/services when appropriate
Qualifications
- High school diploma or equivalent (college preferred)
- Strong verbal/written communication skills
- Ability to navigate multiple software systems
- Typing speed of 35+ WPM
- Customer-focused mindset with problem-solving aptitude
- Flexibility to work evenings/weekends (rotating schedule)
- Pass background/drug screening
- Reliable transportation to downtown Memphis facility