Job Description
Are you looking for a rewarding career in customer service? Apex Support Solutions is currently hiring full-time Customer Service Representatives in Memphis, TN. We offer comprehensive paid training for the right candidates, ensuring you have the tools to succeed. Join a dynamic team that values communication, dedication, and professional growth.
Why Choose Apex Support Solutions?
- Paid Training: No experience required. We teach you everything you need to know.
- Full-Time Hours: Stable schedule with competitive benefits.
- Competitive Pay: Earn between $20.00 and $25.00 per hour based on performance.
- Growth Opportunities: Clear paths for advancement within the company.
We are looking for individuals who are passionate about helping others. If you are based in Memphis or the surrounding Tennessee area, this is the perfect opportunity to build a lasting career.
Responsibilities
- Handle inbound and outbound customer inquiries via phone and email in a professional and timely manner.
- Resolve customer complaints and issues efficiently to ensure high satisfaction rates.
- Assist customers with account information, billing inquiries, and service requests.
- Document all customer interactions and transactions accurately in the CRM system.
- Collaborate with team members and supervisors to improve service processes.
- Provide accurate information about products and services to potential and existing clients.
Qualifications
- High school diploma or GED equivalent required.
- Excellent verbal and written communication skills.
- Basic computer proficiency and typing skills (40+ wpm).
- Ability to multitask and manage time effectively in a fast-paced environment.
- Previous customer service experience is a plus but not mandatory for the right candidate.
- Reliable internet connection and a quiet workspace (if remote/phone-based).