Job Description
We are seeking a dedicated Customer Service Representative to join our dynamic team serving clients across the United States. This is a fantastic opportunity for individuals looking to start a career in client support with comprehensive paid training provided.
Based in Memphis, TN, and operating with a hub in New York, our team is committed to delivering exceptional support experiences. You will be the face of our brand, helping customers resolve issues and ensuring their satisfaction with our services.
Why Join Our Team?
- Competitive hourly pay with performance bonuses.
- Full paid training program for all new hires.
- Opportunity for rapid career advancement.
- Health, dental, and vision insurance.
- Modern remote and hybrid work flexibility.
Responsibilities
- Answer incoming customer inquiries via phone, email, and live chat in a professional, polite, and timely manner.
- Resolve customer complaints, issues, and requests efficiently while maintaining a positive and empathetic tone.
- Update customer records and maintain accurate documentation in our CRM system.
- Escalate complex technical or account issues to the appropriate management team for resolution.
- Assist with onboarding new clients and explaining products or services clearly.
- Meet daily and monthly KPI metrics regarding call volume, average handle time, and customer satisfaction scores.
Qualifications
- High school diploma or equivalent (Bachelor's degree preferred).
- Previous customer service experience is a plus, but we provide paid training for the right candidates.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and high level of patience.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Basic computer proficiency and typing skills (40+ WPM).