Job Description
Join our exclusive Miami hiring event for Customer Service Representatives! We're seeking passionate individuals to deliver exceptional support to our diverse clientele. This on-the-spot interview opportunity offers immediate consideration for full-time roles with competitive benefits and growth potential. Perfect for bilingual candidates (English/Spanish) seeking a dynamic career in South Florida's thriving service industry.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions in CRM systems with precision
- Collaborate with support teams to address escalated concerns
- Meet/exceed customer satisfaction and performance metrics
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Proficiency in CRM software (Salesforce/Zendesk)
- Strong problem-solving and conflict resolution skills
- Fluency in English and Spanish required
- Ability to work flexible shifts including weekends
- Valid Florida driver's license (if field support needed)