Job Description
Welcome to Milwaukee Premier Support, where we pride ourselves on delivering exceptional service to our community. We are currently seeking a Customer Service Representative to join our dynamic team. In this role, you will be the face of our brand, ensuring our clients receive the highest level of care and support. If you are a problem-solver with a passion for helping others, we want to hear from you!
Why Join Us?
- Competitive pay and comprehensive benefits package.
- Health, dental, and vision insurance.
- Paid time off and holiday pay.
- Opportunities for career advancement and professional development.
- A supportive, team-oriented work environment.
Take the next step in your career today by applying for this exciting opportunity in the heart of Milwaukee.
Responsibilities
- Manage high volumes of inbound and outbound customer inquiries via phone, email, and live chat.
- Resolve customer issues, complaints, and questions with patience, empathy, and professionalism.
- Accurately update and maintain customer records in the CRM database.
- Provide detailed product and service information to assist customers in making informed decisions.
- Collaborate with the internal team to resolve complex escalations efficiently.
- Adhere to all company policies, procedures, and service level agreements (SLAs).
- Identify opportunities to upsell or cross-sell relevant products and services.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Minimum of 1 year of experience in customer service or call center environments.
- Strong verbal and written communication skills with a focus on clarity and tone.
- Proficiency in Microsoft Office Suite and ability to learn new software quickly.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Must be reliable, punctual, and possess a positive attitude.
- Experience with ticketing systems (e.g., Zendesk, Salesforce) is a plus.