Job Description
Join our dynamic team at Apex Solutions Group as a Customer Service Representative on the night shift in Tucson, AZ! We're hosting an exclusive hiring event for motivated professionals ready to deliver exceptional customer experiences. Enjoy competitive pay, comprehensive benefits, and a supportive work environment designed for growth. Apply today to become part of our award-winning customer service team!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and account-related issues using CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical support and billing teams for complex issue escalation
- Meet/exceed performance metrics for call quality, resolution time, and customer satisfaction
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service experience in call center or BPO environment
- Proficiency with CRM tools (Salesforce, Zendesk) and MS Office Suite
- Exceptional verbal/written communication and active listening skills
- Ability to multitask in fast-paced, high-volume settings
- Flexible schedule availability including nights, weekends, and holidays
- Positive attitude and problem-solving mindset