Job Description
Join our award-winning team as a Night Shift Customer Service Representative in Virginia Beach! We're seeking dedicated professionals to deliver exceptional support during evening hours. This immediate-start opportunity offers competitive pay, comprehensive benefits, and a supportive environment for career growth. As a key member of our customer experience team, you'll resolve inquiries with empathy and efficiency while contributing to our 98% customer satisfaction rate.
Why Coastal Solutions Group?
• Industry-leading training program
• Health/dental/vision insurance
• 401(k) with company match
• Paid time off & holidays
• Career advancement opportunities
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism and empathy
- Resolve billing, technical, and product inquiries using CRM systems
- Document interactions accurately in Salesforce and maintain case histories
- Collaborate with technical teams to resolve complex customer issues
- Meet/exceed daily performance metrics (CSAT, FCR, AHT)
- Participate in continuous improvement initiatives
- Adhere to compliance protocols (PCI, HIPAA)
Qualifications
- 1+ years customer service experience in high-volume environment
- Exceptional verbal/written communication skills
- Proficiency with CRM platforms (Salesforce preferred)
- Strong problem-solving and conflict resolution abilities
- Ability to work independently during night shifts (10 PM - 6 AM)
- Type 40+ WPM with accurate data entry skills
- High school diploma or equivalent (college degree preferred)