Job Description
Join our dynamic team as a Night Shift Customer Service Representative in sunny San Diego! We're seeking empathetic professionals to deliver exceptional support during evening hours. This role offers competitive pay, comprehensive training, and immediate start for qualified candidates. Enjoy flexible scheduling while making a real impact on customer satisfaction. Apply today to join our award-winning customer experience team!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed performance metrics for resolution time and satisfaction
- Maintain product knowledge through ongoing training modules
- Support after-hours emergency response protocols
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in night shift roles
- Proficiency with CRM software (Salesforce/Zendesk) and MS Office
- Exceptional problem-solving and conflict resolution skills
- Ability to multitask in high-pressure environments
- Strong written and verbal communication abilities
- Flexibility to work weekends and holidays as needed