Job Description
Join our award-winning customer service team as a Night Shift Customer Service Representative! We're seeking dedicated professionals to deliver exceptional support during evening hours. This is your opportunity to make a real impact while enjoying competitive pay, comprehensive benefits, and a supportive work environment. Immediate start positions available!
At Elite Support Solutions, we value our team members and invest in your growth. Enjoy flexible scheduling, paid training, and opportunities for advancement. If you're a night owl with a passion for helping others, apply today!
Responsibilities
- Handle inbound/outbound customer calls and digital communications with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with cross-functional teams to resolve complex customer issues
- Meet or exceed performance metrics including call quality and resolution times
- Identify and escalate trends to improve customer experience
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a call center environment
- Exceptional verbal/written communication skills and active listening abilities
- Strong problem-solving skills with a customer-first mindset
- Ability to thrive in fast-paced, high-pressure situations
- Proficiency with CRM software and Microsoft Office Suite
- Reliable transportation for night shift hours (public transit accessible)
- Must be available to work flexible schedules including weekends and holidays