Job Description
Join our dynamic team at Apex Solutions Group as a Night Shift Customer Service Representative! We're seeking dedicated professionals to deliver exceptional support to our valued clients during evening hours. This role offers immediate start opportunities for motivated individuals in Atlanta who thrive in fast-paced environments. Enjoy competitive compensation, comprehensive benefits, and a supportive culture that values your growth. If you're ready to make a difference and advance your career, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve customer issues efficiently while maintaining high satisfaction metrics
- Document interactions accurately in CRM systems and follow escalation protocols
- Collaborate with team members to ensure seamless service delivery
- Meet/exceed performance targets including call volume and resolution times
- Continuously update product knowledge to provide accurate information
- Participate in ongoing training and process improvement initiatives
Qualifications
- Minimum 1 year customer service experience in high-volume contact center
- Strong problem-solving abilities and conflict resolution skills
- Excellent verbal/written communication with clear articulation
- Ability to work independently during night shift hours (10 PM - 6 AM)
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- High school diploma or equivalent; college degree preferred
- Flexible availability including weekends and holidays
- Passion for delivering outstanding customer experiences