Job Description
Join our award-winning customer service team as a Night Shift Representative! We're seeking dedicated professionals to deliver exceptional support during evening hours. Enjoy comprehensive paid training, competitive compensation, and a supportive team environment. This is your opportunity to launch a rewarding career in customer service with industry-leading benefits.
What We Offer:
- Full paid training program
- Competitive hourly pay + performance bonuses
- Health/dental/vision benefits
- 401(k) with company match
- Advancement opportunities
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Collaborate with support teams for complex issues
- Adhere to security protocols for customer data
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work independently in night shift environment
- Proficient with Microsoft Office and CRM systems
- Typing speed: 40+ WPM
- Reliable transportation to Philadelphia office
- Positive attitude and resilience under pressure