Job Description
Join Global Solutions Inc. as a Night Shift Customer Service Representative and become the voice of our brand! We're seeking dedicated professionals to deliver exceptional support while our West Coast clients sleep. This overnight role offers competitive pay, comprehensive benefits, and a supportive team environment. Perfect for night owls seeking career growth in a dynamic setting.
Why Join Us?
- Starting pay: $18-$22/hour + $2.50 night shift differential
- Full benefits package (medical/dental/vision)
- 401(k) with company match
- Clear career advancement path
- Modern downtown San Diego office
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with cross-functional teams on complex cases
- Participate in continuous improvement initiatives
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in a call center
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce, Zendesk)
- Ability to type 40+ WPM with high accuracy
- Flexibility to work 12-hour night shifts (7pm-7am)
- Strong problem-solving and conflict resolution abilities
- Basic knowledge of Microsoft Office Suite