Job Description
Join our dynamic team at Apex Solutions Group as a Customer Service Representative and become the voice of our brand during critical overnight hours. This is your opportunity to deliver exceptional support while enjoying premium shift premiums and a collaborative work environment. We offer comprehensive training, career advancement pathways, and immediate start for qualified candidates. Be part of a company that values your dedication and rewards excellence with competitive compensation and benefits.
Responsibilities
- Handle high-volume inbound/outbound calls, emails, and chats with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account status
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to escalate complex issues effectively
- Meet/exceed performance metrics including CSAT, FCR, and AHT targets
- Proactively identify upsell opportunities and recommend solutions
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Exceptional communication skills with clear articulation
- Strong problem-solving abilities and conflict resolution expertise
- Proficient in CRM software and Microsoft Office Suite
- Ability to thrive in overnight shift (11 PM - 7 AM)
- High school diploma or equivalent; college degree preferred
- Type 40+ WPM with strong attention to detail
- Flexibility to work weekends and holidays as needed