Job Description
Join our dynamic team at Global Connect Solutions as a Customer Service Representative for our night shift operations in Portland, PA! We're hosting an exclusive hiring event to find passionate individuals dedicated to delivering exceptional customer experiences. This full-time position offers competitive pay, comprehensive benefits, and growth opportunities within a supportive environment.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to address complex customer needs
- Meet key performance metrics including call quality and resolution rates
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service or call center experience
- Exceptional verbal/written communication and problem-solving abilities
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to multitask in fast-paced, high-pressure situations
- Strong typing skills (40+ WPM) and basic computer literacy
- Flexibility to work nights and weekends as required