Job Description
Join our award-winning customer service team in Columbus, Ohio! We're seeking motivated individuals for our night shift Customer Service Representative positions with comprehensive paid training. This role offers stability, growth opportunities, and a supportive environment where your skills make a real impact.
What We Offer:
- Full paid training program (no experience required)
- Competitive salary with night shift differential
- Comprehensive health benefits package
- Career advancement opportunities
- Modern, collaborative workspace
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism
- Resolve billing and technical issues efficiently
- Document interactions and maintain accurate customer records
- Collaborate with team to improve service quality
- Meet performance metrics for response time and resolution
- Provide feedback to enhance customer experience
- Adhere to company policies and security protocols
Qualifications
- High school diploma or equivalent
- Strong communication and problem-solving skills
- Ability to work independently and as part of a team
- Basic computer proficiency (typing 30+ WPM)
- Flexibility to work nights (11 PM - 7 AM)
- Positive attitude and customer-focused mindset
- Reliable transportation to our Columbus facility