Job Description
Join our award-winning customer service team as a Night Shift Customer Service Representative in Atlanta! We're seeking dedicated professionals to deliver exceptional support during evening hours. Enjoy competitive pay, comprehensive benefits, and a supportive culture that values your growth. Immediate openings available with flexible scheduling options.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with team members to escalate complex cases and ensure seamless resolution
- Meet/exceed performance metrics including call quality and resolution times
- Proactively identify opportunities to enhance customer experience
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in a fast-paced environment
- Strong verbal/written communication skills and active listening abilities
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work independently during night shifts (10 PM - 6 AM)
- Problem-solving mindset with patience and empathy
- Flexibility to adapt to changing processes and technologies