Job Description
Join our award-winning team as a Night Shift Customer Service Representative in vibrant New Orleans! We're seeking dedicated professionals to deliver exceptional support while our city sleeps. No experience? No problem! We provide comprehensive paid training to launch your career in customer service. Enjoy competitive pay, performance bonuses, and a supportive team environment. This role is perfect for night owls who thrive in fast-paced settings and want to make a real impact. Apply today and become part of New Orleans' premier customer service team!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and account-related issues efficiently
- Document interactions in CRM systems with 100% accuracy
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed KPIs for resolution time and customer satisfaction
- Participate in continuous improvement initiatives
- Maintain product knowledge through ongoing training modules
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication skills with clear articulation
- Ability to multitask in high-pressure situations
- Basic computer literacy and typing proficiency (40+ WPM)
- Empathetic problem-solving mindset
- Flexibility to work nights, weekends, and holidays
- Positive attitude and team collaboration skills
- Must pass background check and drug screening