Job Description
Join our dynamic team as a Customer Service Representative for our night shift operations in San Jose, CA! We're hosting a hiring event in Florida to fill this critical role. If you're a customer-focused professional seeking competitive pay and growth opportunities, apply now. Enjoy comprehensive benefits, flexible scheduling, and a supportive work environment designed to help you thrive.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process transactions and troubleshoot technical issues using CRM systems
- Document interactions and maintain accurate customer records
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet performance metrics including resolution times and satisfaction scores
- Adhere to compliance protocols and data security standards
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in high-volume environments
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Exceptional verbal/written communication and conflict resolution skills
- Ability to thrive in fast-paced, night-shift settings
- Basic technical troubleshooting aptitude
- Strong attention to detail and multitasking capabilities