Job Description
Join our dynamic team as a Night Shift Customer Service Representative in Atlanta! We're seeking dedicated professionals to deliver exceptional customer experiences while our clients rest. This full-time role offers competitive pay, comprehensive benefits, and immediate start opportunities. Work in a supportive environment where your skills make a real difference.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed performance metrics for resolution time and satisfaction
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Strong verbal/written communication skills
- Ability to work flexible night shift schedule (11 PM - 7 AM)
- Proficiency with Microsoft Office and CRM software
- Problem-solving mindset with attention to detail
- Ability to work independently in a remote environment