Job Description
Join our award-winning team as a Night Shift Customer Service Representative at Apex Solutions Group! We're seeking dedicated professionals to deliver exceptional support during evening hours while enjoying competitive pay, comprehensive benefits, and a supportive culture. Perfect for night owls seeking work-life balance!
Why Work With Us?
- Industry-leading training program
- Health/dental/vision insurance
- 401(k) with company match
- Tuition reimbursement
- Referral bonuses
Responsibilities
- Handle inbound/outbound calls, emails, and chats for diverse client portfolios
- Resolve customer inquiries with empathy and efficiency using CRM systems
- Document interactions accurately in Salesforce while maintaining HIPAA compliance
- Collaborate with escalation teams for complex issue resolution
- Meet/exceed quality metrics (CSAT, FCR, AHT)
- Participate in ongoing product knowledge training
Qualifications
- 1+ years customer service experience in BPO or similar environment
- Strong typing skills (40+ WPM) and MS Office proficiency
- Ability to work independently during night shifts (11 PM - 7 AM)
- Spanish bilingual certification preferred (not required)
- High school diploma or equivalent (college degree a plus)
- Clear background check and drug screen
- Reliable transportation for on-site training