Job Description
Are you ready to launch a rewarding career in a dynamic environment? Horizon Support Group is seeking a dedicated Night Shift Customer Service Representative in Albuquerque, NM. We pride ourselves on delivering exceptional support, and we offer a comprehensive paid training program to ensure your success.
In this role, you will serve as the primary point of contact for our valued clients, ensuring their needs are met with professionalism and empathy. If you have a strong work ethic and a desire to grow within a top-tier organization, we invite you to apply today.
Responsibilities
- Manage Inquiries: Handle a high volume of incoming calls, emails, and chat requests with a professional and empathetic demeanor during night shifts.
- Problem Resolution: Diagnose and resolve customer issues efficiently, escalating complex cases to the appropriate team members when necessary.
- Documentation: Accurately log customer interactions, account details, and transaction history into our CRM database.
- Product Expertise: Stay updated on company products, services, and policies to provide accurate information and solutions.
- Process Improvement: Identify opportunities to streamline support processes and contribute to a better customer experience.
- Team Collaboration: Work closely with cross-functional teams to ensure seamless service delivery and address client feedback.
Qualifications
- Education: High school diploma or GED equivalent required.
- Experience: Previous customer service experience is a plus; however, we provide paid training for the right candidates.
- Availability: Must be available to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).
- Communication: Excellent verbal and written communication skills with a focus on clarity and professionalism.
- Technical Skills: Proficient in using computers and navigating web-based applications.
- Attitude: Self-motivated, detail-oriented, and capable of working independently with a positive, customer-first mindset.