Job Description
Join our award-winning customer service team at GlobalConnect Solutions! We're seeking dedicated Night Shift Customer Service Representatives to provide exceptional support to our diverse client base. This full-time role offers immediate start opportunities with competitive pay and comprehensive benefits. Work in a dynamic, fast-paced environment where your problem-solving skills directly impact customer satisfaction. Enjoy flexible scheduling, remote work options, and career advancement opportunities. If you thrive in overnight settings and excel at turning challenges into solutions, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and service-related issues using CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues efficiently
- Meet/exceed performance metrics including CSAT, AHT, and FCR targets
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in B2B/B2C environments
- Exceptional verbal/written communication skills and empathy
- Proficient in CRM software (Salesforce/Zendesk) and MS Office
- Ability to multitask in high-pressure situations during overnight shifts
- Strong problem-solving skills with attention to detail
- Available to work flexible schedules including weekends/holidays