Job Description
Join our elite night shift team in Memphis! Global Customer Solutions is hosting an exclusive hiring event for passionate Customer Service Representatives. Experience a dynamic environment where your skills shine during premium hours with reduced call volumes. Enjoy comprehensive benefits including health insurance, 401K matching, and paid training. This is your opportunity to grow with an industry leader while serving diverse clients across Illinois and beyond.
Perks of Night Shift: Premium pay differential, quieter work environment, free parking, and exclusive team-building activities.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat during night shift hours (10 PM - 6 AM)
- Resolve complex customer issues with empathy and efficiency using CRM systems
- Document interactions accurately in Salesforce while maintaining PCI compliance
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed KPIs including CSAT scores, resolution rates, and first-contact resolution
- Participate in continuous improvement initiatives for customer experience
- Handle escalated inquiries with professionalism and discretion
Qualifications
- Minimum 1 year customer service experience in BPO or retail environment
- Exceptional written/verbal communication skills with neutral accent
- Proficiency in CRM platforms (Salesforce preferred) and Microsoft Office
- Ability to multitask in fast-paced settings with minimal supervision
- Flexibility to work weekends and holidays as required
- High school diploma or equivalent; college degree preferred
- Previous night shift experience strongly encouraged
- Must pass background check and drug screening