Job Description
Join Our Team During Our Hiring Event!
Are you looking for a stable, high-growth opportunity with a competitive pay structure? Apex Support Solutions is hosting a Hiring Event for Customer Service Representatives specifically for our Night Shift operations in Fresno, CA.
We are looking for empathetic, problem-solvers who thrive in a fast-paced environment. As a key member of our support team, you will be the voice of our brand, ensuring every customer interaction ends with a smile. Whether you are an experienced professional or a motivated career changer, we want to hear from you.
Why Choose Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Shift Flexibility: Enjoy our 5 PM - 2 AM or 6 PM - 3 AM schedules.
- Benefits Package: Health, dental, and vision insurance available.
- Professional Growth: Clear pathways for advancement within the company.
Don't miss this chance to advance your career. Apply now to secure your spot at our Fresno hiring event!
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and live chat.
- Resolve customer complaints and issues efficiently while maintaining a high level of customer satisfaction (CSAT).
- Accurately document all customer interactions and account details in our CRM software.
- Identify and escalate complex issues to the appropriate management or technical teams.
- Stay updated on product knowledge and policy changes to provide accurate information.
- Collaborate with team leads to meet daily and monthly performance targets.
Qualifications
- High school diploma or equivalent (GED) required.
- Previous customer service or call center experience preferred but not mandatory for our hiring event.
- Strong typing speed (35+ WPM) and computer navigation skills.
- Excellent verbal communication and active listening skills.
- Ability to work a rotating night shift schedule and remain focused during off-peak hours.
- Must possess a strong problem-solving mindset and a patient, empathetic attitude.