Job Description
Join our dynamic team as a Night Shift Customer Service Representative at Customer Connect Solutions! We're hosting a exclusive hiring event for motivated individuals ready to deliver exceptional customer experiences during evening hours. Enjoy competitive pay, comprehensive benefits, and a supportive culture that values your growth. Event Details: October 20, 2023 | 6:00 PM - 9:00 PM | San Jose Convention Center
Responsibilities
- Handle high-volume inbound/outbound calls and digital inquiries with empathy and efficiency
- Resolve customer issues using CRM systems and multi-channel support (chat, email, phone)
- Document interactions accurately in Salesforce while maintaining HIPAA/GDPR compliance
- Collaborate with escalation teams to resolve complex technical billing disputes
- Meet/exceed KPIs for CSAT, FCR, and AHT metrics
- Participate in continuous training programs for product updates
Qualifications
- 1+ years customer service experience in B2B/B2C environments
- Exceptional verbal/written communication skills in English (Spanish bilingual preferred)
- Proficiency with Zendesk/Salesforce and Microsoft Office Suite
- Ability to work flexible night shifts (10 PM - 6 AM) with rotating weekends
- High school diploma or equivalent (college degree preferred)
- Pass background check and drug screening
- Must be authorized to work in the US