Job Description
Join our dynamic team at Global Connect Solutions for an exclusive night shift Customer Service Representative hiring event in San Jose, CA! We're seeking passionate professionals to deliver exceptional customer experiences during our peak evening hours. Enjoy competitive pay, comprehensive benefits, and a supportive team environment designed for growth. This full-time night shift role offers stability in a thriving tech hub with opportunities for career advancement.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency while maintaining service standards
- Document interactions in CRM systems and ensure accurate case resolution
- Collaborate with cross-functional teams to address complex customer needs
- Meet/exceed performance metrics for quality, speed, and customer satisfaction
- Identify process improvement opportunities and provide actionable feedback
- Adhere to compliance protocols and company security guidelines
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Exceptional verbal/written communication and active listening skills
- Strong problem-solving abilities with patience under pressure
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work independently during night shifts (10 PM - 6 AM)
- High school diploma or equivalent; college degree preferred
- Flexibility to work weekends and holidays as needed