Job Description
Join our exclusive hiring event for night shift Customer Service Representatives! We're seeking dedicated professionals to deliver exceptional support to our diverse client base. Enjoy competitive pay, comprehensive benefits, and a dynamic team environment. Perfect for night owls seeking career growth in a thriving industry.
What We Offer:
- Competitive hourly pay with performance bonuses
- Comprehensive health/dental/vision benefits
- 401(k) with company match
- Paid training and career advancement
- Flexible scheduling options
Responsibilities
- Handle inbound/outbound customer calls and digital inquiries
- Resolve billing, technical, and service-related issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Collaborate with cross-functional teams
- Participate in continuous improvement initiatives
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong typing skills (40+ WPM)
- Proficient with CRM software (Salesforce/Zendesk)
- Exceptional verbal/written communication
- Ability to work independently in night shift
- Problem-solving and conflict resolution skills
- Passion for customer satisfaction