Job Description
Join our dynamic team at Elite Support Solutions for an exclusive hiring event targeting night shift Customer Service Representatives! We're seeking passionate individuals to deliver exceptional customer experiences across Milwaukee, WI and Illinois. This full-time role offers competitive compensation, comprehensive benefits, and growth opportunities in a supportive environment.
Why Apply?
- Competitive hourly pay ($18-$24)
- Health, dental, and vision insurance
- 401(k) with company match
- Paid training and career advancement
- Flexible scheduling options
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and service requests accurately
- Document interactions in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex issues
- Meet performance metrics for quality and response time
- Adhere to compliance protocols for customer data protection
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficiency in CRM software (e.g., Salesforce, Zendesk)
- Ability to work independently on night shifts (10 PM - 6 AM)
- Problem-solving mindset with attention to detail
- Flexibility to support multiple states (WI/IL)