Job Description
Are you a dedicated professional seeking a rewarding career in customer support? Apex Support Solutions is currently hiring a Customer Service Representative for our night shift team in Houston, Texas.
We are looking for individuals who thrive in a fast-paced environment and are ready to provide exceptional service to our clients. With an immediate start available, this is a fantastic opportunity to join a growing company with competitive benefits and a supportive culture.
Why Join Us?
- Competitive hourly pay ($18.00 - $22.00)
- Comprehensive health, dental, and vision insurance
- Paid training and career advancement opportunities
- Stable, full-time night shift schedule
Responsibilities
- Handle a high volume of inbound and outbound customer calls with a focus on quality and resolution.
- Resolve complex customer inquiries and complaints professionally and efficiently.
- Maintain accurate and up-to-date customer records in our CRM system.
- Collaborate with internal teams to ensure seamless customer experiences.
- Identify opportunities to cross-sell products and services to existing clients.
- Stay updated on product knowledge and policy changes.
Qualifications
- High School Diploma or GED equivalent required.
- Previous experience in customer service, call centers, or retail is preferred.
- Must be available to work full-time night shifts (e.g., 6:00 PM – 3:00 AM).
- Excellent verbal communication and active listening skills.
- Proficiency with computers and ability to navigate multiple software platforms.
- Strong problem-solving abilities and a patient demeanor.