Job Description
Join our award-winning team at GlobalConnect Solutions! We're seeking dedicated Customer Service Representatives to deliver exceptional experiences during our night shift operations. This full-time role offers immediate start and competitive benefits including health insurance, paid training, and career advancement opportunities. You'll be the voice of our brand, resolving inquiries with empathy and precision while supporting our 24/7 service commitment.
Our Raleigh-based team thrives in a collaborative, fast-paced environment where your contributions directly impact customer satisfaction. We provide comprehensive onboarding and ongoing development to ensure your success. If you're a night owl with a passion for helping others, this is your chance to grow with an industry leader.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Process orders, returns, and account modifications while maintaining accuracy
- Document interactions in CRM systems with detailed and precise notes
- Collaborate with day-shift teams for seamless issue escalation and resolution
- Meet/exceed performance metrics including CSAT scores and handle time
- Contribute to process improvements through customer feedback analysis
- Maintain thorough knowledge of products, services, and company policies
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environment
- Exceptional verbal/written communication skills with neutral accent
- Proficient in multitasking with strong time management abilities
- Ability to work independently during night shift hours (10 PM - 6 AM)
- Basic computer literacy with CRM software experience
- Patience and resilience in handling challenging customer situations
- Flexibility to adapt to evolving business needs and schedules