Job Description
Join our award-winning customer service team in Raleigh, NC! We're seeking dedicated night shift professionals to deliver exceptional support to our global clientele. This full-time role offers competitive pay, comprehensive benefits, and a supportive team environment. As a 24/7 operation, our night shift provides unique opportunities for career growth and work-life balance. Immediate start available for qualified candidates!
Why Join Us?
- Competitive hourly rates with night shift premium
- Comprehensive health/dental/vision benefits
- 401(k) with company matching
- Tuition reimbursement program
- Clear advancement pathways
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions and maintain detailed case records
- Collaborate with technical teams for complex escalations
- Meet/exceed quality and productivity metrics
- Contribute to process improvement initiatives
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Strong typing skills (40+ WPM)
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication and problem-solving abilities
- Ability to work independently in a remote team
- Flexible schedule availability (nights, weekends, holidays)
- Passion for delivering outstanding customer experiences